Amazon accounts and digital purchases (Kindle books, Prime Video, game libraries) are non-transferable. The account must be closed, but outstanding gift cards or balances can be claimed.
You must prepare the following legal and physical documents before contacting the platform's support:
Contact Amazon Customer Service or visit the "Close a Deceased Customer's Account" portal.
Submit the email address associated with the deceased's Amazon account.
Upload the Death Certificate and the Court Letters of Administration.
Specify if there are remaining gift card balances or active seller balances to recover.
Amazon will verify the documents, close the account, terminate subscriptions, and payout remaining credits to the estate.
Because Kindle books and Amazon Music purchases are technically licensed, heirs cannot inherit them.
Sharing access to the primary Amazon login before account closure is the only practical way for family members to continue accessing past digital purchases or photos stored on Amazon Drive.
Disclaimer: This guide is for general informational purposes only. Policies and URLs of third-party platforms are subject to change. WealthPass is an independent digital safety vault and has no official affiliation with the service providers listed in this wiki directory.