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social Account GuideMedium to resolve

How to Claim Deceased's Facebook & Instagram (Meta) Account

Est. Time to Resolve
3 - 5 Days
Required Documents
3 files
Support Portal
Visit Site

Official Company Policy

Meta accounts can either be permanently deleted or memorialized. A designated Legacy Contact can manage a memorialized profile with restricted access.

Required Documentation

You must prepare the following legal and physical documents before contacting the platform's support:

Death Certificate of the account owner
Obituary link or funeral card (as alternative proof of death)
Proof of authority (Will or Estate Administrator appointment — a Power of Attorney is NOT valid, as it ends at death)

Step-by-Step Claim Process

1

Search for Meta's "Request to Memorialize or Delete a Deceased Person's Account" support form.

2

Select whether you want to memorialize the account or request deletion.

3

Submit the deceased person's name, email linked to the account, and profile URL.

4

Upload a clear scan of the Death Certificate or obituary proof.

5

Once Meta reviews and approves the request, the account will display a "Remembering" badge (if memorialized) or be deleted permanently.

Important Things to Keep in Mind

Memorialized accounts keep the profile active but freeze it so no one can log in, edit past posts, or send new friend requests.

If the user set up a Legacy Contact in settings while alive, that contact can pin a post, update the profile picture, and request account deletion, but cannot read private messages.

Disclaimer: This guide is for general informational purposes only. Policies and URLs of third-party platforms are subject to change. WealthPass is an independent digital safety vault and has no official affiliation with the service providers listed in this wiki directory.

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